Medical Receptionist (Central Austin)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here:

THA's Kind Clinic Medical Receptionist position will answer phones and handle all of the day-to-day administrative tasks required to keep the clinic running smoothly during operational hours. This person will attend to patients on the phone and in person, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care. This position is based at Kind Clinic Central Austin; however, candidate may be cross-trained and periodically asked to provide coverage at other Austin-area Kind Clinic locations based on operational and patient care needs.

Core Functions:

• Greet patients, answer incoming calls and handle inquiries.
• Register patients according to established protocols.
• Ensure patient information is accurate including billing information.
• Inform patients of medical office procedures and policy.
• Maintain and manage patient records.
• Move patients through appointments as scheduled.
• Schedule patient appointments.
• Report statistics as required.
• Manage incoming and outgoing post.
• Maintain stock of forms and office supplies.
• Ensure reception area is well maintained, neat and clean.
• Safeguard patient privacy and confidentiality.
• Complete other clerical duties and office management tasks as assigned.
• Creates processes and systems that benefit clinic flow.
• Other duties as assigned.

Key Performance Indicators

1. Accurately and efficiently schedules patient appointments.
2. Greets and checks in patients within a timely manner.
3. Implements changes in processes as soon as informed.

Compensation

Based on the position’s duties and requirements, this role has a starting hourly rate of $20.80. The initial hourly rate will be determined by the selected candidate’s qualifications and relevant experience.

Requirements

Education and/or Licensure

• High School Diploma or GED required.

Experience

• Knowledge of medical terminology, procedures and diagnosis.
• Knowledge of computer and relevant software applications.
• Knowledge of general administrative and clerical procedures.

Preferred Experience

• Prior experience in a non-profit organization.
• Prior experience working with historically underserved populations.
• Working knowledge of HIPAA regulations.
• Working knowledge of electronic medical record software.
• Working knowledge of healthcare insurance preferred.
• Bilingual: English and Spanish.

Knowledge Skills and Abilities

• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable.
• Ability to work well under pressure with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Must be able to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Usually works forty (40) hours per week, some weekends may be required.
• Must be able to multi-task, prioritize with strong time management skills.
• Exceptional follow through on tasks and assignments.
• Thrives in a team based environment.

Physical Requirements/Environmental Conditions

Perform the following with or without reasonable accommodations:

• Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly.
• Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound.
• Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert