Medical Assistant (Central Austin)

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

THA's Kind Clinic Medical Assistant supports the delivery of high-quality patient care during clinic operating hours and reports to the Clinic Administrator. This position is based at Kind Clinic Central Austin; however, Medical Assistants may be cross-trained and periodically asked to provide coverage at other Austin-area Kind Clinic locations based on operational and patient care needs.

Core Functions

• Effectively room and prepare patients for clinic visits.
• Obtain and document patient medical histories, including allergies, family, social, and surgical history, and other pertinent information in the medical record.
• Obtain and record vital signs.
• Perform phlebotomy and process laboratory specimens as needed during clinic operating hours.
• Dispense medications and administer STI treatments, including injections, in accordance with provider directives and Standing Delegation Orders (SDOs).
• Serve as a liaison between the laboratory, providers, and patients.
• Review provider orders for accuracy and completeness, verify specimen labeling and identification, and follow established protocols for specimen handling.
• Clean, stock, and maintain exam rooms to ensure readiness for patient care.
• Assist clinic staff and the Clinic Administrator with monitoring inventory levels and verifying receipt of supplies in accordance with established policies and procedures.
• Promote infection prevention practices and adhere to universal precautions to maintain a safe environment for patients and staff.
• Complete required annual clinical competencies and trainings.
• Maintain patient confidentiality in accordance with HIPAA and organizational policies and procedures.
• Participate in staff meetings, training sessions, and other organizational activities as needed.
• Perform other duties as assigned.

Key Performance Indicators

• Adherence to clinical, administrative, and operational protocols.
• Compliance with all privacy, confidentiality, and ethical standards.
• Participation in quality improvement and continuous improvement initiatives.
• Timely and accurate documentation and completion of assigned tasks.
• Demonstration of professionalism, teamwork, and excellent patient service.

Compensation

Based on the responsibilities and requirements of this position, the starting hourly rate is $20.80. The actual starting rate will be determined based on the selected candidate's qualifications and relevant experience.

Requirements

Education and/or Licensure:

• High school diploma or GED.
• Completion of an accredited Medical Assistant program, Certificate of Registration as a Medical Assistant, or formal medical services training in the United States Armed Forces preferred.
• Basic Life Support (BLS) certification required or must be obtained before hire date.
• Texas Phlebotomy Certification required within 2 days of hire (if not current at time of hire).

Experience:

• 2+ years direct patient care experience. Working knowledge of infection control and universal precautions.
• Familiarity with a CLIA-waived laboratory testing a strong plus.
• Experience with LGBTQIA+ and/or other marginalized communities a strong plus.
• Microsoft Office Skills with an ability to become familiar with company specific programs or software.

Additional Requirements – Bi-lingual (English/Spanish) a plus.

Knowledge Skills and Abilities

• Must have basic PC skills that include a combination of working in a Windows Operating System and Microsoft Outlook, Word, and Excel.
• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Well-developed verbal and written communication skills in English; Additional language abilities desirable. Ability to work well under pressure with minimal supervision.
• Ability to effectively interact with persons of widely diverse roles, backgrounds, cultures, and socio-economic classes, those in crises or resistant or negative toward organizations.
• Ability to apply time management practices to prioritize, schedule and complete work effectively to comply with mandated policies and deadlines.
• Ability to work on multiple tasks or parts of tasks simultaneously to ensure timely completion of work activities.
• Must be able to work productively with other departments and employees.
• Ability to work with professionals from various partners and organizations.
• Usually works forty (40) hours per week, some weekends may be required.
• Ability to successfully manage confli