Director, Operations Program Management

ABOUT THE ROLE

Peloton is seeking a proactive and collaborative Director of Operations Program Management (OPM) to guide the execution of strategic operations programs. This role is essential for enabling operational efficiency, supporting cross-functional teams, and ensuring the successful delivery of projects within scope, timeline, and budget. The ideal candidate will bring a demonstrated history in operations management, inclusive leadership skills, and experience executing complex programs within a fast-paced environment. This role involves some travel to ensure global alignment and partnership.

YOUR DAILY IMPACT AT PELOTON

• Develop and implement strategic operations programs that align with Peloton’s long-term vision
• Provide guidance and mentorship to the OPM team, fostering a culture of collaboration and continuous learning
• Partner with senior leadership to define program priorities, goals, and success metrics
• Oversee the planning and delivery of multiple operations programs, ensuring they support strategic objectives
• Create comprehensive program plans, including timelines, milestones, and risk mitigation strategies
• Monitor progress and facilitate solutions to ensure successful, high-quality outcomes
• Work closely with teams across Supply Chain, Manufacturing, Quality, Engineering, and Finance to ensure seamless program integration
• Manage the PFEP (Plan for Every Part) process to optimize inventory and material flow
• Maintain detailed plans for parts, focusing on accurate forecasting and logistics
• Facilitate transparent communication across teams to support collective program success
• Act as a key point of contact for stakeholders, providing regular, clear updates on performance and milestones
• Establish and track key performance indicators (KPIs) to evaluate and improve program effectiveness
• Conduct regular reviews and share insights with leadership regarding risks and opportunities
• Support continuous improvement initiatives to enhance team performance and operational flow
• Manage program budgets to ensure thoughtful and effective use of resources
• Coordinate the allocation of personnel, balancing team workload and well-being
• Mentor and grow a diverse team of program managers, providing clear pathways for professional development
• Guide the sustaining process as part of the Product Lifecycle Management (PLM) to ensure long-term product health
• Collaborate with development teams to incorporate user feedback into product enhancements

YOU BRING TO PELOTON

• Experience managing complex, large-scale programs within manufacturing and/or supply chain environments is required. 
• Bachelor’s degree in Operations, Business, Engineering, or a related field (or equivalent professional experience)
• 10+ years experience in operations management, with a 5+ years history of leading teams and people
• A deep understanding of project management methodologies and collaborative tools
• Effective leadership and interpersonal skills with an ability to build trust across departments
• Strategic thinking skills and the ability to deliver results in an evolving environment
• Proficiency in program management software and data-informed problem-solving
• Strong organizational skills and the ability to manage multiple priorities effectively
• A commitment to building and maintaining inclusive, professional relationships with stakeholders
• Proficiency in Microsoft Office Suite and modern project management platforms

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