Partnership Manager, eCommerce Partners ( Amazon)

ABOUT THE ROLE

Peloton is seeking a strategic, collaborative, and detail-oriented Partnership Manager to support the growth and operational health of our global ecommerce partnerships. As part of the 3P Retail team, you will steward and accelerate our Global Amazon Retail channels. You will manage the tactical execution of partner activities and serve as a key operational point of contact, executing business plans and promotional strategies, and collaborating across Marketing, Finance, Supply Chain, and Operations to ensure a seamless Member experience. This role requires a professional who is comfortable in evolving environments and possesses the analytical rigor to resolve intricate operational challenges. You will not only execute business plans but will utilize independent judgment to improve processes, ensuring a seamless Member experience. The ideal candidate will have deep expertise in the Amazon ecosystem (1P, Vendor Central preferred).

This position requires a data-driven manager who brings a strong perspective on scaling consumer brands on Amazon and partners effectively across internal and external teams to increase market share.

YOUR DAILY IMPACT AT PELOTON

• Act as the primary operational lead for Global Amazon Retail channels. You will identify opportunities, develop solutions, and utilize discretion in managing partner relationships to achieve shared business goals. You guide the annual Joint Business Planning (JBP) process by identifying growth levers and executing the tactical roadmap required to hit quarterly volume and profitability targets
• Monitor operational chargebacks, investigate root causes for discrepancies, facilitate dispute resolutions, and implement scalable process improvements to minimize future financial penalties
• Steward the 'digital shelf' by ensuring product listings, imagery, and SEO content meet Peloton’s premium brand standards. Proactively resolve 'Andon cords,' suppressed listings, and detail page errors
• Foster inventory health by collaborating with Supply Chain and other cross-functional stakeholders to ensure adequate stock levels to meet sales goals. You will navigate supply fluctuations to maintain high availability and prevent stock-outs
• Proactively engage with internal teams (Paid Media, Growth Marketing, Finance) to align on growth forecasts and new product initiatives. You aren’t just a participant; you are a contributor to best practices and a consultant to cross-functional partners
• Conduct regular performance reviews, develop and maintain channel-specific dashboards and reporting standards; translate complex data into a clear perspective on market share opportunities and actionable next steps
• Develop promotional plans and lead the tactical execution of promo strategies. You will monitor ROI and use your judgment to refine future plans, ensuring plans align with Peloton’s broader goals

YOU BRING TO PELOTON

• 3+ years in eCommerce account management, digital sales strategy, or vendor management (Amazon Vendor Central experience highly preferred)
• Proven ability to work independently and create structure to solve complex, unstructured problems
• Demonstrated experience managing operational chargebacks, inventory forecasting, and catalog health within a large-scale retail environment
• Advanced proficiency in tools like Looker and Excel; ability to move beyond "pulling data" to formulating recommendations based on that data
• Trusted by peers and management to steward cross-functional projects and constructively influence priorities
• Strong ability to share updates, opportunities, and solutions clearly with peers and senior leadership
• Ability to travel as needed to build and maintain external partner relationships

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