Full-time

Director of Revenue Operations, Systems & Automation

CharliehealthNew York, NYPosted May 19, 2026

$151k–$215k/yr

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Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Director of Revenue Operations will own the systems, data, and workflows that power Charlie Health’s Go-To-Market engine. This role is responsible for designing and scaling the tooling, technology, and data infrastructure that enable GTM teams to operate efficiently, make better decisions, and deliver an exceptional experience to referral partners.

This leader will work closely with Sales, Admissions, Growth Strategy, Engineering, Product, Design, and Salesforce Engineering to modernize GTM workflows, improve visibility into performance, and lead our GTM AI initiatives to drive the business forward..
We’re a team of passionate, mission-driven professionals eager to take on the behavioral health crisis and build scalable solutions that expand access to care. If you’re energized by complex problem-solving and want to shape how growth is planned and executed, we encourage you to apply.

Responsibilities

GTM Tooling & Technology

Own the GTM technology strategy across Sales, Outreach, Admissions, and Partnerships
Evaluate, implement, and optimize tools to streamline workflows and improve GTM performance (e.g., CRM enhancements, AI tools and automation platforms)
Drive tool adoption, enablement, and ROI measurement across GTM teams

Data Infrastructure & Reporting

Own the data infrastructure supporting GTM performance reporting
Partner with Analytics and Engineering to ensure clean, reliable, and well-modeled GTM data
Define and maintain standard GTM metrics, dashboards, and reporting logic

Salesforce & Engineering Partnership

Serve as the primary GTM partner to Salesforce Engineering
Translate GTM workflow needs into clear technical requirements and prioritization
Work cross-functionally with Engineering, Product, and Design to ship scalable GTM workflow improvements

RevOps Operating Model

Establish intake, prioritization, and delivery processes for RevOps initiatives
Balance speed, scalability, and system integrity across GTM systems and workflows

Qualifications

7–10+ years of experience, ideally including:
Prior experience in Revenue Operations, Sales Operations, Product, Engineering, GTM Operations, or Business Operations roles
Hands-on ownership of CRM systems (Salesforce), GTM tooling, and workflow automation
Experience partnering closely with Engineering, Product, and Analytics teams
Experience building and maintaining GTM reporting and data infrastructure
Strong cross-functional collaboration with Sales, Growth Strategy, and Marketing teams
Highly proficient in Excel / Google Sheets
Working knowledge of SQL and data modeling concepts
Experience with BI tools (e.g., Tableau, Looker, Hex)
2+ years of people management experience preferred
Proven ability to lead through influence across highly cross-functional teams

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The total target base compensation for this role will be between $151,000 - $215,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $182,000 - $258,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

Our Values

Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers

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