Full-time

Control Tower Specialist

CareaccessAustin, TXPosted May 26, 2026

$21–$26/hr

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes A Difference

Care Access is seeking a detail-oriented and agile Control Tower Specialist to support our nationwide asset monitoring and issue resolution infrastructure. This role serves as the central operational liaison for real-time oversight of clinical research assets—including Mobile Site Vehicles (MSVs), refrigeration systems, medical equipment, and environmental controls—critical to decentralized clinical trials.

The ideal candidate brings strong situational awareness, operational composure, and service-minded communication to ensure smooth functioning and responsiveness across field and internal teams. This position is pivotal in enhancing operational efficiency, system reliability, and stakeholder coordination.

How You'll Make An Impact

Monitor and track real-time statuses of all deployed assets, including vehicles, refrigeration units, medical equipment, and environmental control systems (E-Control) across multiple platforms.
Respond promptly to system-generated alerts, equipment issues, and field requests, coordinating directly with MSV specialists, site staff, logistics teams, and internal stakeholders to facilitate quick and efficient resolutions.
Accurately document all incidents, troubleshooting steps, asset statuses, and resolutions in established tracking systems, ensuring comprehensive records for audit and compliance purposes.
Conduct report consolidation and routine audits of tracking systems and asset management databases to verify accuracy, update statuses, and maintain data integrity.
Provide clear, concise, and proactive communication to field personnel, cross-functional teams, and leadership regarding asset status, troubleshooting steps, and resolution timelines.
Oversee asset calibratio