Community Engagement Liaison (NC - Charlotte)

Summary

Community Engagement Liaisons serve as Boulder Care’s referral relationship managers, responsible for building and strengthening referral pathways that connect more patients to care. In this role, liaisons develop partnerships with key decision-makers across healthcare systems, community organizations, reentry systems to position Boulder Care as a trusted addiction care partner.

This position focuses on proactively meeting with referral partners, identifying new referral opportunities, and independently expanding networks that support patient growth. Liaisons use enrollment & referral data to strengthen partnerships, demonstrate impact, and improve collaboration with referral sources.

Success in this role depends on strong relationship-building skills, strategic partnership development, and a consistent focus on increasing patient access to Boulder Care’s services.

The ideal candidate for this role is comfortable working with a variety of stakeholders and is comfortable working with a considerable amount of autonomy in organizing and prioritizing outreach.

Community Outreach - 75%

• Conduct outreach to local and regional partners to develop, improve, and sustain relationships, including but not limited to healthcare providers, community agencies, correctional facilities, treatment facilities and other referral sources
• Coordinate efforts to manage and grow enrollment for targeted regions, including tracking and ensuring systematic outreach to encourage referrals
• Lead and present marketing presentations in various meetings, both in person and virtually
• Evaluate and track effectiveness of outreach activities
• Identify leads for expansion of services and develop strategy in assigned areas
• Establishes and maintains relationships with referral partner accounts and  community resources
• Assists with community outreach and education regarding Boulder Care’s services
• Meet or exceed established productivity metrics and enrollment targets

Planning & Documentation - 15%

• Completes documentation and sends follow up correspondence within 48 hours of performed activities
• Assumes other duties in support of organizational needs
• Consistent planning, tracking and documenting of activities
• Weekly meetings with state based teams, enrollment leads, and others

Project Management - 10%

• Coordination with internal departments to align messaging, marketing materials and enrollment attribution and statewide partnerships.
• Create 6 to 12 month statewide plans in collaboration with growth and leadership teams.

Required Skills

• Self-Motivated & Proactive – Takes initiative to identify opportunities, drive engagement, and follow through on commitments without constant supervision
• Autonomous & Entrepreneurial – Thrives in an independent work environment, demonstrating ownership, accountability, and the ability to build something from the ground up
• Personable & Relationship-Oriented – Builds trust and rapport with a wide range of internal and external stakeholders
• High Emotional Intelligence & Strong Judgment – Navigates complex social dynamics, identifies and assesses new opportunities, and makes informed decisions that align with business objectives
• Strong Multitasking Abilities – Is exceptional with time management, manages multiple priorities simultaneously, balancing stakeholder relationships and outreach activities within set timelines
• Creative Problem Solver – Adapts to challenges with resourcefulness and innovative thinking to overcome barriers
• Highly Organized – Maintains accurate records of outreach efforts, action items, and next steps to ensure effective follow-through and collaboration
• Mission-Driven & Passionate – Deeply committed to advancing harm reduction principles and supporting individuals with substance use disorder

Qualifications

• Proven track record of building referral base and relationships, such as business development and/or sales, community outreach or referral management for hospital systems, addiction care or mental healthcare providers.
• Current driver’s license, proof of acceptable automobile insurance coverage, and reliable transportation
• Excellent oral and written communication skills required including well-developed public speaking skills
• Thrives in a fast-paced, technical, and mission-focused environment
• Must have general computer skills and a working knowledge of the internet and the ability to independently learn and use Google Suite and Salesforce
• Ability to take initiative and work autonomously, without missing deadlines
• Demonstrates high ethical standards of behavior
• Regularly demonstrates Boulder’s core values
• Willingness to work flexible hours, including evenings and weekends as required

Nice to Have 

• Previous knowledge of, and passion for Substance Use Disorder highly preferred
• Experience in hospital discharge planning, case management or behavioral health
• Experience working within or directly with one or more of the large safety net hospitals, correctional facilities / reentry systems in the region
• Experience with digital outreach and advocacy is a plus
• Bilingual in English and Spanish is highly preferre