401(k) Consultant

About Betterment

Betterment is a leading, technology-driven financial services company that offers investing, savings and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease.  

About the Role

As a 401(k) Consultant, you will own and nurture relationships with our most strategic clients, ensuring they derive maximum value from Betterment’s retirement plan offering. This role is ideal for someone who thrives on partnership, plan administration, strategic and creative thinking, and delivering measurable retirement outcomes for clients and their employees. 

You’ll work cross-functionally with teams such as Onboarding, Operations, Product, Compliance, Marketing, and Payroll Services. The ideal candidate is highly customer-centric, emotionally intelligent, and skilled in driving results through influence, insight, and action.

This is a salaried, exempt role that is remote eligible, except for the New York City metro area, San Francisco, Los Angeles, Seattle, Boston, Washington, D.C., & Orange County, CA. Below we've reflected the base salary range we would offer for this position in locations with city or state requirements. For those located elsewhere, the actual compensation offered will be based on candidate experience and geographic location. Actual salaries may vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Betterment’s total compensation package for employees. 

• NYC (In-office): $99,000-$118,000
• Remote (Eligible locations only): $85,000-$105,000

This job may also be eligible for variable compensation in the form of a company incentive bonus. 

A Day in the Life

• Manage a book of strategic 401(k) clients, serving as a trusted advisor focused on driving plan success and participant outcomes.
• Align with clients on retirement and financial wellness goals, and deliver a clear roadmap to achieve them.
• Guide clients and their employees on plan design, rollovers, and participation strategies through engaging sessions and impactful resources.
• Guide the client through annual compliance needs serving as the main point of contact and trusted advisor.
• Partner with Sales and Implementation to ensure seamless onboarding and early value realization.
• Identify risks, resolve challenges resourcefully, and implement strategies to retain and grow client relationships.
• Collaborate cross-functionally to represent the Voice of the Customer and enhance the platform experience.
• Conduct regular strategy sessions to track progress, optimize plans, and uncover opportunities to expand Betterment’s offerings.

What We’re Looking For

• 4+ years of client-facing experience, within the retirement plan space.
• Deep understanding of 401(k) plan administration, participant engagement strategies, and plan sponsor dynamics.
• Proven ability to influence and align internal and external stakeholders toward measurable outcomes.
• Highly skilled in managing multiple complex priorities and resolving issues independently with accountability and follow-through.
• Strong communication skills—verbal and written—with the ability to engage clients at all organizational levels.
• Demonstrated resourcefulness: leverages available tools effectively and seeks opportunities to improve outcomes even in ambiguous or constrained environments.
• Strong emotional intelligence and a growth mindset with a passion for continuous learning and coaching others.
• Advanced proficiency in tools such as Salesforce, Asana, and Excel is preferred.